After you place an order, it takes 1-4 business days for us to process your order and arrange the shipment, and 10-20 business days for transit. So in total it usually takes 11-24 business days to deliver your merchandise.
Shipping to United States, Australia, France, Germany, Brazil, Indonesia, Japan, North Korea, Russia, Singapore, Spain, Ukraine, China
*Note: We do not ship to Ascension Island, Colombia, India, Myanmar, Nepal, New Zealand, Tristan da Cunha, Zimbabwe, United Kingdom. Customers are unable to place order to these countries on website.
Receive your order
After your payment is processed and we receive your order request, we will send you an order confirmation email. If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add csxshsg to your safe list.
Processing time
In this part, it will take about 1-4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the shipment information, including the tracking info.
Shipping time
After your merchandise is shipped out, usually it will take about 10-20 business days for transit.
Tariffs
Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.
*Notes
- The public holidays will affect shipping time.
- Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.
- If you haven’t received your order after estimated delivery time has passed, please contact our customer service email.
Customer service email: support@csxshsg.com